O.K., for starters, I'm very much aware that different car dealerships can have good or bad service departments. One cannot blame a whole car maker for the faults of one dealer, but I'll still make a note of it.
Lithia Subaru of Reno is the only dealer in Reno, so unless I want to drive down to Carson City to see if I can get better service, I don't have many options.
One issue with my car that I noticed on my long drive back from SLC was that one of the steering wheel buttons did not feel the same as all the other buttons. You had to hella press harder on the "bottom function" button in order for the feature to actually work. Is this a small issue? Yes. Does it matter to me? Yes. It's just one of those annoyances that can really bother you when you spend a lot of money on something.
Anyhoo, so I make an appointment online for this button to be fixed and show up on that day. When I got there, the dealership had me down for an oil change. I dunno how this happened considering that I never clicked a box that even remotely mentioned an oil change. The service guy said that they don't do warranty work on the weekends so I would have to reschedule for the following week. "We don't do warranty work on the weekends"? What the fuck type of an excuse is this? That's just like
McDonalds saying that they don't serve breakfast on the weekends. I call bullshit on this, but O.K., everybody gets one.
So my next appointment date comes along and I go in for service. I explain the problem to the guy working there, so he takes my keys and gives it to the mechanic. Not 7 minutes later he comes back and says that his techs opened up the steering column, checked the button contacts, and everything looked good. I know they didn't open anything up because nobody in the auto industry is that fast or diligent. I then asked him to go to my car and press the buttons himself and to tell me if he noticed a difference. He did and said that there was a small amount of extra pressure needed to make the button work. I then ask him if we could go hop into a new Impreza so that I could show him the day & night difference. He said no. Fuck him. At this point his face and tone had changed to that of what I picture telemarketers' faces look like when they are ignoring what the other person on the line is saying as they go off on their sales pitch. But instead of selling, he gives this memorized spheel about how the button works and the amount of pressure one person uses can be different from another, so this is a preference problem, which is not considered a warranty issue that can be fixed.
For an analogy, think about your computer's keyboard and how much pressure any of your fingers have to use in order to place a detectable keystroke. Now think of a time when you used a defective keyboard or after you spilled a drink on it and how much harder one or more of the keys needed to be pressed in order to make it/them work. In my opinion, if every button/key works the same way except one, then that one button is broken. Anyway, I saw that there was no point in arguing with the bastard because I had wandered into his "picky, annoying customer" category, so whatever. He can go to hell.
What did I learn from this? When you get a car that is "common", may that be a Subaru, a Honda, or a Toyota, etc., you are treated poorly because your business means nothing to them. After you leave, there will still be a huge line of peeps ready to buy the next car that comes into their lot. I don't consider myself a car snob or something, but I do have higher than average expectations, and right now these expectations are not being met. In a few months, I'll be writing up a thorough review of my car and there you will see where 'satisfaction' is hardly the word I would use to describe my feelings.